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1-800-699-3845 Partner Portal

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Travel smarter with travel insurance from RoamRight. Get your free, no-obligation quote online today.

Traveler Dates of Birth: Explaination of Traveler Date of Birth

Significant Travel Events

Read more about the Emergency Assistance services available to you.

June 3, 2018 - Guatemala

On Sunday, June 3, 2018, Guatemala's Fuego volcano erupted causing fatalities, injuries and damage. If you're in Guatemala and need assistance, please call our Emergency Assistance Provider collect at 1-603-328-1382. If you have a question about how your travel insurance policy works in light of the volcanic eruption, please call RoamRight Customer Service at 1-877-687-7170 (toll free) or 1-201-537-9871 (collect). 

We've compiled a short list of helpful information for RoamRight customers experiencing problems created by a significant event, such as a hurricane, earthquake, snowstorm, or others. Please refer to this page for easily accessible information about seeking help, filing a claim, and getting up-to-date information on the situation.

Emergency Assistance and Customer Service

If you are experiencing an emergency and need immediate help, please call our 24/7 assistance provider using the information below.

24/7 Emergency Travel Assistance

Toll-Free US: 1-866-443-6971
Collect Outside US: 1-603-328-1382
Hours: 24 hours a day, 7 days a week, 365 days a year


Toll-Free US: 1-855-762-6252
Hours: Monday - Friday, 9AM - 5PM EST

Customer Service

Toll-Free US: 1-877-687-7170
Collect Outside the US: +1-201-537-9871
Hours: Monday - Friday,  8:30AM to 9:00PM EST    

Filing a Claim

Read everything you need to know about filing a claim by visiting the Claims Information section of our website.

Instructions for How To File A Claim

Useful Resources

The U.S. DOS Bureau of Consular Affairs also maintains a list of Travel Alerts & Warnings. Travelers can search by location or review the entire list.

The same department also hosts a website for travelers to get help in the event of an emergency, anything from lost or stolen passports to a natural disaster.

Homeland Security also maintains a website related to overseas travel and alerts. They offer a list of international travel tips as well.

Here is another U.S. government travel site with links to many travel resources.

International Weather

Emergency Help for Americans Abroad:

RoamRight Mobile App Home Screen

One of the most useful travel resources is the RoamRight mobile app. With the mobile app, travelers have access to all of these important resources in one place. As a partner, you can get access to all of the features in this award-winning app available on the App Store and Google Play. With detailed destination and security information, this should be your go-to resource for up-to-the-minute travel, health and security advice and information.

App Store Download Download the RoamRight app at the Google Play store.