Read more about the Emergency Assistance services available to you.
February 28, 2020 - Coronavirus
As of January 21,
2020, the Coronavirus is a known event. Quarantine is no longer considered
unforeseen for Trip Cancellation and Trip Interruption for policies purchased
after 1/21/2020. However, coverage is still available for medical and emergency
medical evacuation expenses in the event that a traveler contracts the disease
while on their trip.
I want to cancel my
trip because I am afraid to travel due to the Coronavirus. Am I covered?
Trip Cancellation or Trip
Interruption due to fear of contracting an illness is not covered.
If I am quarantined
during my trip due to suspected illness, am I covered?
If you or your traveling companion
are quarantined as a result of Coronavirus, you may be covered if you purchased
your policy on or before January 21, 2020. If you purchased your insurance
after that date, there is no coverage since Coronavirus was a known event.
If I contract the
Coronavirus during my trip, are my medical expenses covered?
If you contract the Coronavirus
during your trip, you could be covered under your Emergency Accident &
Sickness benefit for medical expenses incurred during your trip, under the
Emergency Medical Evacuation if you need to be transported to a higher level of
care as deemed by our emergency assistance provider, and under the Trip
Interruption benefit for unused, pre-paid trip costs.
If my flight is
cancelled because the airline is not flying to areas where there are
Coronavirus cases, am I covered?
You are not covered for Trip Cancellation if your airline cancels your
flight due to Coronavirus. You may have coverage under the Trip Delay benefit
for additional meals and hotel expenses incurred if your flight is cancelled on
your scheduled departure date or during your trip. Always check with air
carriers to understand cancellation and change policies.
My tour operator
cancelled my tour because of the Coronavirus outbreak. Is this covered?
No, you should seek a refund from
your tour operator and other travel suppliers. If you would like to apply your
policy to a new trip, we can adjust your travel dates, destination, and trip
cost as necessary.
We've compiled a short list of helpful information for RoamRight customers experiencing problems created by a significant event, such as a hurricane, earthquake, snowstorm, or others. Please refer to this page for easily accessible information about seeking
help, filing a claim, and getting up-to-date information on the situation.
Emergency Assistance and Customer Service
If you are experiencing an emergency and need immediate help, please call our 24/7 assistance provider using the information below.
24/7 Emergency Travel Assistance
Toll-Free US: 1-855-286-8348
Collect Outside US: 1-443-279-7335
Hours: 24 hours a day, 7 days a week, 365 days a year
Toll-Free US: 1-855-762-6252
Hours: Monday - Friday, 9AM - 5PM EST
Toll-Free US: 1-877-687-7170
Collect Outside the US: +1-201-537-9871
Hours: Monday - Friday, 8:30AM to 8:00PM EST
Filing a Claim
Read everything you need to know about filing a claim by visiting the
Claims Information section of our website.
Instructions for How To File A Claim
The U.S. DOS Bureau of Consular Affairs also maintains a list of Travel Alerts & Warnings. Travelers can search by location or review the entire list.
The same department also hosts a website for travelers to get help in the event of an emergency, anything from lost or stolen passports to a natural disaster.
Homeland Security also maintains a website related to overseas travel and alerts. They offer a list of international travel tips as well.
Here is another U.S. government travel site with links to many travel resources.
Emergency Help for Americans Abroad:
One of the most useful travel resources is the
RoamRight mobile app. With the mobile app, travelers have access to all of these important resources in one place. As a partner, you can get access to all of the features
in this award-winning app available on the App Store and Google Play. With detailed destination and security information, this should be your go-to resource for up-to-the-minute travel, health and security advice and information.