Read more about the Emergency Assistance services available to you.
June 3, 2018 - Guatemala
On Sunday, June 3, 2018, Guatemala's Fuego volcano erupted causing fatalities, injuries and damage. If you're in Guatemala and need assistance, please call our Emergency Assistance Provider collect at 1-603-328-1382. If you have a question about how your travel insurance policy works in light of the volcanic eruption, please call RoamRight Customer Service at 1-877-687-7170 (toll free) or 1-201-537-9871 (collect).
We've compiled a short list of helpful information for RoamRight customers experiencing problems created by a significant event, such as a hurricane, earthquake, snowstorm, or others. Please refer to this page for easily accessible information about seeking help, filing a claim, and getting up-to-date information on the situation.
Emergency Assistance and Customer Service
If you are experiencing an emergency and need immediate help, please call our 24/7 assistance provider using the information below.
24/7 Emergency Travel Assistance
Toll-Free US: 1-866-443-6971
Collect Outside US: 1-603-328-1382
Hours: 24 hours a day, 7 days a week, 365 days a year
Toll-Free US: 1-855-762-6252
Hours: Monday - Friday, 9AM - 5PM EST
Toll-Free US: 1-877-687-7170
Collect Outside the US: +1-201-537-9871
Hours: Monday - Friday, 8:30AM to 9:00PM EST
Filing a Claim
Read everything you need to know about filing a claim by visiting the
Claims Information section of our website.
Instructions for How To File A Claim
The U.S. DOS Bureau of Consular Affairs also maintains a list of Travel Alerts & Warnings. Travelers can search by location or review the entire list.
The same department also hosts a website for travelers to get help in the event of an emergency, anything from lost or stolen passports to a natural disaster.
Homeland Security also maintains a website related to overseas travel and alerts. They offer a list of international travel tips as well.
Here is another U.S. government travel site with links to many travel resources.
Emergency Help for Americans Abroad:
One of the most useful travel resources is the
RoamRight mobile app. With the mobile app, travelers have access to all of these important resources in one place. As a partner, you can get access to all of the features in this award-winning app available on the App Store and Google Play. With detailed destination and security information, this should be your go-to resource for up-to-the-minute travel, health and security advice and information.