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    Significant Travel Events

    Read more about the Emergency Assistance services available to you.

    11/30/2017 – Airport Closings in Bali due to Pending Volcano Eruption

    The pending eruption of Mount Agung in Bali has resulted in the closing of the airports on the island. If you are traveling to Bali and need immediate assistance, please call +1-603-328-1382 (collect), or if you have wi-fi access, you can call using the Emergency Assistance feature in the RoamRight App. You can also find the latest alert information in the RoamRight app as well. 

    We've compiled a short list of helpful information for RoamRight customers experiencing problems created by a significant event, such as a hurricane, earthquake, snowstorm, or others. Please refer to this page for easily accessible information about seeking help, filing a claim, and getting up-to-date information on the situation.

    Emergency Assistance and Customer Service

    If you are experiencing an emergency and need immediate help, please call our 24/7 assistance provider using the information below.

    Phone Number Hours Email
    24/7 Emergency Travel Assistance Toll-Free US
    Collect Outside US
    24 hours a day
    7 days a week
    365 days a year
    Please call in an emergency.
    Claims Toll-Free US
    Monday -Friday
    9AM - 5PM EST
    Customer Service Toll-Free US
    Collect Outside the US
    24 hours a day
    7 days a week
    365 days a year

    Filing a Claim

    Read everything you need to know about filing a claim by visiting the Claims Information section of our website.

    Instructions for How To File A Claim

    Useful Resources

    The U.S. DOS Bureau of Consular Affairs also maintains a list of Travel Alerts & Warnings. Travelers can search by location or review the entire list.

    The same department also hosts a website for travelers to get help in the event of an emergency, anything from lost or stolen passports to a natural disaster.

    Homeland Security also maintains a website related to overseas travel and alerts. They offer a list of international travel tips as well.

    Here is another U.S. government travel site with links to many travel resources.

    International Weather

    Emergency Help for Americans Abroad:

    RoamRight Mobile App Home Screen

    One of the most useful travel resources is the RoamRight mobile app. With the mobile app, travelers have access to all of these important resources in one place. As a partner, you can get access to all of the features in this award-winning app available on the App Store and Google Play. With detailed destination and security information, this should be your go-to resource for up-to-the-minute travel, health and security advice and information.

    App Store Download Download the RoamRight app at the Google Play store.

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    RoamRight’s travel insurance plans protect leisure, business, student, and group travelers with both domestic and international trips. RoamRight is a registered trade name and brand used by a unit of Arch Insurance Company, a provider of global travel insurance. Our staff and customer service representatives have the expertise to offer customers information about trip and medical insurance packages, travel planning, and coverage options.

    Contact Us

    Need Emergency Help?

    Call RoamRight's 24/7 Assistance Line
    Toll-free within the US 1-866-443-6971
    Collect outside the US: 1-603-328-1382

    RoamRight Customer Service
    Available 24/7

    RoamRight Claims
    (M-F 8:30AM - 5:00PM ET)

    The RoamRight mark is used by Arch Insurance Company and owned by its parent company, Arch Capital Group (U.S.).
    All insurance products offered and underwritten by Arch Insurance Company.
    Copyright © 2012 - 2018 Arch Insurance Company. All rights reserved.

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