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    Frequently Asked Questions

    How do I file a claim?

    You have four options for filing a RoamRight travel insurance claim: online, by fax, by mail, or by email. Choose the method that's best for you and follow these instructions.

    Where can I find a claim form?

    Claim forms and instructions can be found here, or you can call us at 855-762-6252 , Monday – Friday, 9am – 5pm Eastern, to request the appropriate claim form be emailed to you.

    What do I need to submit with my claim form?

    Each claim form includes instructions and lists the required documents - such as receipts - to be submitted for that type of claim.

    How long will it take for my claim to be reviewed?

    You will receive an email notice when we receive your claim. The initial review of a claim typically takes up to 15 business days. If more information is needed, we will contact you at that time. When required documentation is missing, it takes longer to process a claim, since we must then request and wait for that documentation to be submitted. This is why it’s important to save and gather any receipts prior to submitting your claim.

    What happens if I have a medical emergency while on my trip?

    Contact our international emergency assistance providerat one of the following phone numbers:

    Toll-free within the US: 1-866-443-6971
    Collect outside the US: 1-603-328-1382

    These numbers are also located on the ID card that can be found in the Confirmation of Benefits you received when you purchased your insurance plan. Their contact information is also located in your Description of Coverage.

    What if I change my mind and decide not to take my trip? Will my claim be covered? 

    If you think you will simply change your mind about traveling, your best option is to purchase the Cancel for Any Reason upgradeavailable with most RoamRight policies. Without this upgrade, trip cancellation coverage only applies for the named Unforeseen events listed in your policy (subject to all plan provisions).

    How do I appeal the claim decision?

    Claim appeals should be submitted in writing along with any additional documentation or explanation in support of your claim.

    Why do I need to submit proof of payment?

    The proof of payment gives us confirmation of what was paid, when payment was made and to whom payment was made, all of which are necessary to accurately assess your loss. 

    My airline ticket is non-refundable. Why are you checking if I received a refund? 

    In some circumstances, an airline may issue a refund or partial refund on a non-refundable ticket.

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    Why are you requesting medical information?

    Medical information may be needed to confirm whether or not a condition is covered under your plan. It also allows us to review and determine if other plan provisions apply.

    How can I check the status of my claim?

    You can check the status of your claim after you sign up for an account on the RoamRight website. You can also call us 855-762-6252 , Monday – Friday, 9am – 5pm Eastern, or email claims@roamright.com

    Who can I call to discuss my claim? 

    Please call us 855-762-6252, Monday – Friday, 9am – 5pm Eastern, and ask for the claims examiner managing your claim. You can also email claims@roamright.com.

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    RoamRight’s travel insurance plans protect leisure, business, student, and group travelers with both domestic and international trips. RoamRight is a registered trade name and brand used by a unit of Arch Insurance Company, a provider of global travel insurance. Our staff and customer service representatives have the expertise to offer customers information about trip and medical insurance packages, travel planning, and coverage options.

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    Need Emergency Help?

    Call RoamRight's 24/7 Assistance Line
    Toll-free within the US 1-866-443-6971
    Collect outside the US: 1-603-328-1382

    RoamRight Customer Service
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    1-800-699-3845

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    1-855-762-6252

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    All insurance products offered and underwritten by Arch Insurance Company.
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