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    Claims Information

    How RoamRight Claims Work

    Understand the process and file a travel insurance claim with RoamRight.

    Filing a Claim

    You probably purchased your RoamRight travel insurance hoping that you would not have to file a claim, and yet something happened before or during your trip and you now need to reach our claims department.

    The RoamRight claims team provides personalized service to each person filing a claim. You’ll be assigned a specific claims examiner to manage your claim. Take comfort in knowing you can call and ask to speak directly to this person anytime during normal business hours.

    Claims are administered by Arch Insurance Company.

    Contact Us

    The RoamRight claims team is available Monday – Friday, 9am – 5pm Eastern, except holidays.

    By Phone:
    Toll-Free 855-762-6252

    By Email:

    By Fax:

    By Mail:
    Claims Department
    Executive Plaza IV
    11350 McCormick Road, Suite 102
    Hunt Valley, MD 21031

    The Company will be complying with the directives outlined in the attached bulletin from the Illinois Department of Insurance regarding the flooding disaster in the State of Illinois and specific to the counties of Alexander, Cass, Calhoun, Christian, Clinton, Cumberland, Douglas, Iroquois, Jackson, Jersey, Lawrence, Marion, Madison, Menard, Moultrie, Monroe, Morgan, Pike, Randolph, Richland, Sangamon, St. Clair and Vermilion.

    If you are an Illinois consumer affected by this disaster and have any questions or concerns, you or your agent may contact the Company at (800) 817-3252.

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    RoamRight’s travel insurance plans protect leisure, business, student, and group travelers with both domestic and international trips. RoamRight is a registered trade name and brand used by a unit of Arch Insurance Company, a provider of global travel insurance. Our staff and customer service representatives have the expertise to offer customers information about trip and medical insurance packages, travel planning, and coverage options.

    Contact Us

    Need Emergency Help?

    Call RoamRight's 24/7 Assistance Line
    Toll-free within the US 1-866-443-6971
    Collect outside the US: 1-603-328-1382

    RoamRight Customer Service
    Available 24/7

    RoamRight Claims
    (M-F 8:30AM - 5:00PM ET)

    The RoamRight mark is used by Arch Insurance Company and owned by its parent company, Arch Capital Group (U.S.).
    All insurance products offered and underwritten by Arch Insurance Company. Click here for privacy notice.
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