June 12, 2019 11:00 AM Eastern Daylight Time
HUNT VALLEY, Md.--(BUSINESS WIRE)--RoamRight, the travel insurance brand of Arch Insurance Company, was recognized as a Customer Service Department of the Year, bringing home the bronze Stevie® Award in the 17th annual American Business Awards®.
Travelers and travel advisors can rely on Arch RoamRight’s customer service team to assist them with their travel insurance needs, whether it is helping them identify the most appropriate policy for an upcoming trip or working with them to file a claim. Providing high-quality support for clients is a cornerstone of Arch RoamRight’s business philosophy and a distinguishing factor in the travel insurance industry.
In 2019, Arch RoamRight’s customer service department experienced an unprecedented level of growth, and maintained high levels of customer satisfaction throughout the year, thereby earning them the prestigious Stevie Award.
“Being recognized as a Customer Service Department of the Year is an honor,” says Linda Fallon, Executive Vice President of Arch Insurance’s Travel, Accident & Health division. “In the competitive travel insurance industry, exemplary customer service is a critical component that can set competitors apart from one another. I am proud that all of our team members are dedicated to giving our customers an award-winning experience.”
In 2018, the Arch RoamRight customer service department served 169% more new accounts and successfully navigated the most active hurricane season in U.S. history, with two catastrophic hurricanes resulting in the highest call volumes in company history. Online ratings indicate that travelers are satisfied with the customer service department at Arch RoamRight. Their prompt replies, breadth of product knowledge, and friendliness have resulted in 4- and 5-star ratings across multiple third-party websites.
Regarding the awards, Michael Gallagher, president and founder of the Stevie Awards, states, “The nominations submitted to The 2019 American Business Awards were outstanding. They illustrate the continued vibrancy of innovation and high level of achievement across the American economic landscape.”
The American Business Awards are the U.S.’s premier business awards program. All organizations operating in the U.S. are eligible to submit nominations — public and private, for-profit and non-profit, large and small.
More than 200 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
Details about The American Business Awards and the list of 2019 Stevie winners are available at www.StevieAwards.com/ABA.
About RoamRight, an Arch Insurance Company brand
Arch Insurance Company’s travel division, based in Hunt Valley, Maryland, provides travel insurance to help U.S. residents traveling around the world. Arch Insurance offers travel insurance plans under the brand RoamRight (www.roamright.com) for leisure, business, student and group travelers taking both domestic and international trips. From trip cancellation to travel medical insurance plans and an award-winning mobile app and website, RoamRight is an industry leader in innovation and technological solutions.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Vice President – Marketing
Arch Insurance Company