The following notices may apply to any plans purchased. Please read them carefully.
If you may have a claim for future travel on Crystal Cruises – please review and contact our Customer Services at 1-800-699-3845 to receive information on submission of a covered claim, including requirements under the applicable policy:
PLEASE TAKE NOTE THAT:
- CREDIT/DEBIT CARD PAYMENTS: If you paid for your Crystal cruise by CREDIT CARD or DEBIT CARD, file a transaction dispute IMMEDIATELY with your card issuer or bank. Note that each card issuer has a set period of time for you to initiate a chargeback/dispute request; you may prejudice any right to a refund or chargeback to your card by failure to timely initiate such request;
- CRYSTAL CRUISES CLAIM PROCESS: A Trustee/Assignee has been appointed in a state alternative to formal bankruptcy proceeding and a claim process established for submission of claims against Crystal Cruises.
Federal Maritime Commission: Please see FMC Information for any rights you may have under FMC’s authority. You may check the status of the Crystal Cruises escrow account held by the FMC at: https://www.fmc.gov/notice-to-passengers-regarding-crystal-cruises/.
If you were issued a Future Cruise Credit and have not booked/reserved the future cruise, you should review information on the FL ABC System and the deadline to file a claim. As provided in the information on the FL ABC System, a claim may be filed with the assigned trustee by June 11, 2022. To download a claim form, please see Crystal Cruises claim website: https://crystalcruiseclaims.com/;
If your booked/reserved cruise was covered by our travel policy, please contact 800-699-3845. If your book/reserved cruise is covered due to a covered event under the travel policy, you may not need to submit a claim through this process or may assign your claim to us as part of our claim process.
Given the recent announcement that Genting Hong Kong (parent company of Crystal Cruises) declared bankruptcy on 1/19/2022, we have discontinued sales of our travel protection plans for cruises offered and operated by it, including the following main brands:
Crystal, Dream, and Star Cruises.