The following notices may apply to any plans purchased. Please read them carefully.
3/28/2022
If you may have a claim for future travel on Crystal Cruises – please review and contact our Customer Services at 1-800-699-3845 to receive information on submission of a covered claim, including requirements under the applicable policy:
PLEASE TAKE NOTE THAT:
- CREDIT/DEBIT CARD PAYMENTS: If you paid for your Crystal cruise by CREDIT CARD or DEBIT CARD, file a transaction dispute IMMEDIATELY with your card issuer or bank. Note that each card issuer has a set period of time for you to initiate a chargeback/dispute request; you may prejudice any right to a refund or chargeback to your card by failure to timely initiate such request;
- CRYSTAL CRUISES CLAIM PROCESS: A Trustee/Assignee has been appointed in a state alternative to formal bankruptcy proceeding and a claim process established for submission of claims against Crystal Cruises.
-
If you were issued a Future Cruise Credit and have not booked/reserved the future cruise, you should review information on the FL ABC System and the deadline to file a claim. As provided in the information on the FL ABC System, a claim may be filed with the assigned trustee by June 11, 2022. To download a claim form, please see Crystal Cruises claim website: https://crystalcruiseclaims.com/;
-
If your booked/reserved cruise was covered by our travel policy, please contact 800-699-3845. If your book/reserved cruise is covered due to a covered event under the travel policy, you may not need to submit a claim through this process or may assign your claim to us as part of our claim process.
-
Federal Maritime Commission: Please see FMC Information for any rights you may have under FMC’s authority. You may check the status of the Crystal Cruises escrow account held by the FMC at: https://www.fmc.gov/notice-to-passengers-regarding-crystal-cruises/.
1/21/2022
Given the recent announcement that Genting Hong Kong (parent company of Crystal Cruises) declared bankruptcy on 1/19/2022, we have discontinued sales of our travel protection plans for cruises offered and operated by it, including the following main brands:
Crystal, Dream, and Star Cruises.