Call RoamRight Toll-Free 1-800-699-3845 Partner Portal

 
Home

    Arch Insurance Group, Inc. (Arch) Privacy Notice

    Insurance companies collect nonpublic personal information to serve customers and administer business.  This Privacy Notice is provided by ARCH, and its U.S. affiliates and subsidiaries (“ARCH”). ARCH values your trust and is committed to the responsible management, use and protection of your nonpublic personal information. This Notice describes our policy regarding the collection and disclosure of your information.

    What is nonpublic personal information?
    Nonpublic personal information means information that identifies an individual personally and is not otherwise available to the public. 

    What nonpublic personal information does ARCH collect?
    The types of nonpublic personal information we collect and share depend on the product or service you have with us.  It may include:

    • Information we receive from you on applications or other forms (e.g., previous insurance coverage);
    • Information about your transactions with us, our affiliates, or others (e.g., policy coverage, premiums, payment history);
    • Information collected when you use our website, connect with us on social media, or interact with our online advertisements (e.g., usage data); and
    • Information we receive from a consumer reporting agency or insurance support organization (e.g., claims history).

    How does ARCH use the nonpublic personal information that it collects?
    ARCH collects nonpublic personal information to support our normal business operations and in the course of supporting your insurance coverage.  ARCH uses your information to underwrite and rate your policies and accounts, process transactions and pay claims, protect against fraud and unauthorized activities, maintain your accounts, bill for services, enhance your customer experience, identify and offer products and services that may interest you, develop new products and services, and perform various other activities permitted by law.  We may disclose any information we collect about you as permitted by law and without your prior authorization (e.g., to law enforcement officials).  ARCH may make your information anonymous (“de-identify” it) and analyze it with other customers’ de-identified information for commercial purposes as permitted by law.  ARCH may also share the information, as permitted by law, with other entities within our family of companies (our “affiliates”), with third party service providers, and with other unaffiliated parties. We may also disclose information with your written consent. The privacy practices described in this Notice apply to information held by both current and former customers. 

    Why does ARCH share my information?
    We may share your information with our affiliates in order to provide you with services or products to the extent permitted by law.  We are allowed by law to share information with our affiliates without your authorization.  We may share information about you with our affiliates and non-affiliates as required or permitted by law, including the following purposes:

    • For our everyday business purposes – e.g., we may share your information to pay a claim or to request a report from a consumer reporting agency – and as permitted or required by law;
    • In connection with a proposed or actual sale, merger, transfer, acquisition, or exchange of all or a portion of our business; and
    • For marketing purposes.

    How do I limit ARCH from sharing my information?  Why can’t I limit all sharing by ARCH?
    We share your information with our affiliates, for example, to improve the services and products we provide you and to avoid asking you to repeat the same information.  If you prefer to limit information sharing, please contact us as indicated below.  ARCH will implement your request within a reasonable time upon receipt. Applicable law gives you the right to limit sharing only in certain circumstances.  Please note that your request to limit sharing does not limit us from sharing information for our everyday business purposes; as required law; or in connection with a proposed or actual sale, merger, transfer, acquisition, or exchange of all or a portion of our business.  If state law further limits sharing, such as in Vermont or California, ARCH will automatically limit information sharing or send you additional information. For Nevada residents who do not wish to receive offers about other products and services, you may add your name to our do-not-call list using the contact information below or by contacting Nevada’s Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; (702) 486-3132; bcpinfo@ag.state.nv.us.

    What does ARCH do to make sure that nonpublic personal information is secure and confidential?
    ARCH collects and retains nonpublic personal information only in accordance with this Notice and applicable laws and regulations.  ARCH take precautions to protect your information against loss, unauthorized access, or theft by implementing physical, electronic, and procedural safeguards to protect your information. ARCH uses a layered technology approach which emphasizes practical data security controls, including encryption, threat protection, and policy compliance and only grants access to your information to agents and employees who need it for their job-related duties and who are required to protect your privacy.

    How do I contact ARCH?
    For questions about this Privacy Notice, or to report a privacy breach, please contact us at Arch Insurance, Attn: Chief Privacy Officer/General Counsel, Harborside 3, 210 Hudson Street, Suite 300, Jersey City, NJ 07311 or email us at ArchPrivacy@archinsurance.com or call (844) 812-2604. Requests for access or changes to information ARCH has in its records must be submitted in writing to the address listed above.

    We reserve the right to change this Notice; material changes will be provided or posted online.  Additional privacy practices for customers connecting through the internet, mobile applications, or other technologies is available at https://www.archcapgroup.com/privacy-statement.

    Get The Latest RoamRight News

    About RoamRight®

    Newsletter Sign Up

    RoamRight’s travel insurance plans protect leisure, business, student, and group travelers with both domestic and international trips. RoamRight is a registered trade name and brand used by a unit of Arch Insurance Company, a provider of global travel insurance. Our staff and customer service representatives have the expertise to offer customers information about trip and medical insurance packages, travel planning, and coverage options.

    Contact Us

    Need Emergency Help?

    Call RoamRight's 24/7 Assistance Line
    Toll-free within the US 1-866-443-6971
    Collect outside the US: 1-603-328-1382

    RoamRight Customer Service
    Available 24/7
    1-800-699-3845

    RoamRight Claims
    (M-F 8:30AM - 5:00PM ET)
    1-855-762-6252

    The RoamRight mark is used by Arch Insurance Company and owned by its parent company, Arch Capital Group (U.S.).
    All insurance products offered and underwritten by Arch Insurance Company. Click here for privacy notice.
    Copyright © 2012 - 2018 Arch Insurance Company. All rights reserved.

    Site Map | Privacy Policy | Terms of Use | Fraud Notices | Money-Back Guarantee