Your Travelers Are Important

give them access to high-quality travel insurance

Get Started

Help File a Claim

  • You can provide your travelers with direction on how to file a claim with RoamRight. They have four different options: online, by mail, by fax, and by email. It’s likely your travelers will initiate a claim on their own, but if they request your help, you can give them some guidance.

    Filing a claim online is the most efficient way to start the process. Your travelers can then upload copies or receipts and other supporting documents.

    Your travelers will need to log inor sign up for accesson the RoamRight website. They’ll need their RoamRight policy number and date of birth to look up the policy and create a claim.

    If they prefer to complete traditional form, you can send them the link to the appropriate form. These forms are also available in your RoamRight Partner Portal.

  • RoamRight Claim Forms

  • When the form is completed, it can be sent to us via mail, fax, or email.

    By Mail:
    Claims Department
    Executive Plaza IV
    11350 McCormick Road, Suite 102
    Hunt Valley, MD 21031

    By Email:

    By Fax:

Check the Status of a Claim


The RoamRight mark is used by Arch Insurance Company and owned by its parent company, Arch Capital Group (U.S.). Insurance coverages are underwritten by Arch Insurance Company, NAIC #11150, under certain policy series, including LTP 2013 and amendments thereto. Certain terms, conditions, restrictions and exclusions apply and coverages may vary in certain states. In the event of any conflict between your policy terms and coverage descriptions on this website, the terms and conditions of your policy shall govern. Click here for privacy notice.

Copyright © 2012 - 2024 Arch Insurance Company. All rights reserved.