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Help File a Claim

  • You can provide your travelers with direction on how to file a claim with RoamRight. They have four different options: online, by mail, by fax, and by email. It’s likely your travelers will initiate a claim on their own, but if they request your help, you can give them some guidance.

    Filing a claim online is the most efficient way to start the process. Your travelers can then upload copies or receipts and other supporting documents.

    Your travelers will need to log inor sign up for accesson the RoamRight website. They’ll need their RoamRight policy number and date of birth to look up the policy and create a claim.

    If they prefer to complete traditional form, you can send them the link to the appropriate form. These forms are also available in your RoamRight Partner Portal.

  • RoamRight Claim Forms

  • When the form is completed, it can be sent to us via mail, fax, or email.

    By Mail:
    Claims Department
    Executive Plaza IV
    11350 McCormick Road, Suite 102
    Hunt Valley, MD 21031

    By Email:

    By Fax:

Check the Status of a Claim


The RoamRight mark is used by Arch Insurance Company and owned by its parent company, Arch Capital Group (U.S.). All insurance products are offered and underwritten by Arch Insurance Company. The term "Partner", as used on this website refers to any unaffiliated third party entity that may offer or disseminate Arch RoamRight travel insurance. The term has no legal meaning whatsoever and Arch RoamRight hereby disclaims any such legal meaning that may be ascribed to it. Click here for privacy notice.
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