Filing a Travel Insurance Claim Doesn’t Have to Be Complicated

When travel plans are disrupted, the last thing most travelers want is a lengthy or confusing claims process.

Arch RoamRight’s paperless travel insurance claims process is designed to make it easier to submit documentation, monitor claim status, and communicate with the claims team, all online.

Whether your trip is affected by a covered medical emergency, trip delay, baggage issue, or trip cancellation, a digital claims experience can help simplify the next steps.

Submit Your Travel Insurance Claim Online

With Arch RoamRight, travelers can begin the claims process online without printing or mailing paperwork.

The online claims portal allows travelers to:

• Submit a travel insurance claim online
• Upload supporting documentation electronically
• Review claim requirements
• Monitor claim status
• Communicate with the claims team throughout the process

By eliminating paper forms and traditional mail, travelers can manage their claims from virtually anywhere with an internet connection.

Benefits of Paperless Claims

✔ No printing or mailing documents

✔ Secure online document uploads

✔ Convenient claim tracking

✔ Faster communication with the claims team

✔ Access from your computer, tablet or mobile device

What Documents May Be Needed?

The documentation required depends on the reason for the claim.

Common supporting documents may include:

• Trip invoices or itineraries
• Airline or cruise confirmations
• Receipts for eligible expenses
• Medical documentation, when applicable
• Baggage reports
• Cancellation notices
• Travel supplier communications

Providing complete documentation when submitting a claim can help the claims review process move more efficiently.

Stay Updated Throughout the Claims Process

One advantage of a digital claims experience is visibility.

Instead of wondering whether paperwork has been received, travelers can access the online portal to review the status of their claim and respond to requests for additional information.

This transparency helps travelers understand where their claim is in the review process and what, if any, additional documentation may be needed.

Dedicated Claims Professionals Are Here to Help

Technology makes submitting a claim easier, but knowledgeable support remains an important part of the customer experience.

Arch RoamRight’s in-house claims professionals are available to answer questions, explain documentation requirements, and assist travelers throughout the claims process.

If additional information is needed, the claims team communicates directly with travelers to help keep the process moving forward.

Tips for a Smoother Claims Experience

Preparing before you submit your claim can help reduce delays.

Best Practices

• Submit your claim as soon as practical after your trip.
• Keep copies of receipts and travel documents.
• Save emails from airlines, hotels and tour operators.
• Upload clear, legible copies of supporting documents.
• Respond promptly if additional information is requested.

Having documentation organized before submitting your claim can make the review process more efficient.

Why Travelers Appreciate Paperless Claims

Today’s travelers expect convenience throughout every stage of their journey, including after they return home.

A paperless claims process offers benefits such as:

• Greater convenience
• Reduced paperwork
• Easier document management
• Online accessibility
• Improved visibility into claim progress

Whether you’re traveling across the country or around the world, having the ability to manage your claim digitally can make the process more convenient.

Travel With Confidence Knowing Help Is Available

Unexpected situations can happen before or during a trip. While no one hopes to file a claim, having an easy-to-use online claims process can make a difficult situation less stressful.

Arch RoamRight’s paperless claims experience combines digital convenience with knowledgeable customer support, making it easier for travelers to submit documentation, track their claim, and stay informed throughout the review process.