Travel Assistance Services
Help When You Need It Most
What Is 24/7 Travel Assistance?
Travel assistance are services included with Arch RoamRight travel insurance plans. It complements certain insurance benefits in your policy, and it’s a helpful support system you can access at any time during your trip.
From minor travel hiccups to urgent medical needs, our travel assistance services are designed to help travelers navigate unexpected challenges—so they’re never alone while traveling.
Global Support, Anytime
Our multilingual, assistance response center is available 24/7 to help travelers deal with emergencies and inconveniences quickly and efficiently.
Pre-trip Assistance
- Required vaccinations
- Health risks
- Travel restrictions
- Weather conditions
Medical Assistance
- Referrals to local doctors, clinics, pharmacies and hospitals
- Monitoring of medical care
- Telehealth services
- Deposits, advances and guarantees
- Delivery of medications, eyeglasses and dental prosthetics
Travel Assistance Support
- Translations and interpreters
- Emergency cash advance assistance
- Lost travel documents assistance
- Emergency message forwarding
- Lost luggage assistance
- Legal referral
Security Assistance
- Assistance due to political instability and/or natural disaster
- Assistance securing required visas
- Arranging necessary lodging*
- Coordinating safe and appropriate transportation by land, sea or air*
Medical Transportation Services
- Emergency medical evacuation*
- Medically necessary repatriation*
- Repatriation of deceased remains*
- Return of dependent children*
- Emergency medical reunion*
*All services must be coordinated and approved by the Emergency Assistance Provider.
Accessing Assistance is Simple
Travelers can contact the assistance team using the phone number listed on their confirmation of benefits document. Services are available worldwide, 24 hours a day.
If you have questions, our knowledgeable Customer Service Representatives can assist you in finding the right plan. Call us at