Victoria Zidwick a RoamRight Blog Author

Behind the Scenes at RoamRight

A behind-the-scenes peek at how RoamRight, a travel insruance company, works.
Austin is one of RoamRight's customer service managers. She's ready to talk to you if you need help purchasing your insurance.

In today’s digital world, you can visit the bank, purchase groceries, and even purchase insurance without ever speaking to a person. And when you purchase your travel insurance through, it can be easy to forget that there are a few people hard at work providing you with the insurance coverage you need. I wanted to take a moment to introduce you to different teams that are dedicated to providing you with quality travel insurance.


RoamRight wouldn’t be complete without our spirited team of managers. They work many hours to keep us focused on our corporate mission and our goal of protecting travelers everywhere. Their vision and guidance is one thing that makes RoamRight such a unique organization.

Customer Service

Our customer service team is fully committed to providing you with the best service possible. If you call them directly or chat with them through our website, their goal is to understand your travel plans and match you up with the most appropriate insurance product. Our customer service manager recently told me, "I love that people love us because we don't try to sell them things they don't need." This team loves to help people and it shows!


Unfortunately, the public perception of claims departments is often a negative one. While some organizations have claims departments that seem to deny every request submitted, RoamRight’s claims department takes the time to carefully review each case. They pride themselves on being efficient and RoamRight travelers are often surprised that their claims can be processed so quickly – within a few weeks. Before you submit a claim, review your description of coverage to see if your situation is covered by your policy. (It’s a good idea to review your description of coverage prior to even buying your policy. It’s also a good idea to keep any receipts you may need in the event you have to file a claim.)

RoamRight offers a behind the scenes look at a travel insurance company.Underwriting

The underwriters help design the programs that we sell. They analyze market research, determine what needs to be included in a plan and develop the insurance options that our travelers love. They also work with the state regulating organizations to make sure that we are compliant and can sell insurance in all 50 states.

Information Technology

As a RoamRight customer, you probably won’t ever meet our IT team, but they have done some exciting things during our tenure. They built from scratch, including the check-out process. Then they made it all mobile friendly so now you can easily buy your travel insurance on the go. They developed this blog and have a few additionally awesome things coming up in the next few months. (What? We can’t tell you, so you’ll have to check back!)

Business Development

Do you want to insure a large group of travelers? Or are you a company looking to protect your employees on business travel? RoamRight’s business development team exists to help in such situations. This team is eager to work with you to create a custom program that fits your organization’s travel needs. We enjoy protecting an assortment of travelers, from charitable and non-profit organizations to youth groups to corporate travelers.


Our marketing department is top-notch (although in full disclosure, this is my department). We are always working on new and exciting things for our travelers. Whether it is creating new blog posts, connecting with you via social media, or making sure that you can easily find our website, we’re here to interact with you! So be sure to like us on Facebook, follow us on Twitter, and put us in your Google+ circles.

Note: Available plans and coverages may have changed since this blog was published.


About the Author

Victoria Zidwick

Victoria Zidwick, a RoamRight Blog Author RoamRight's Marketing Communications Specialist, Victoria Zidwick, has worked in the travel insurance industry for more than five years. She has traveled extensively throughout the United States and has a handful of international travel experiences.Victoria's travel experiences have changed in recent years, as her family grows and she is learning the ins and outs of traveling with children. Connect with Victoria on LinkedIn or follow her onTwitter or Google Plus.

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The RoamRight mark is used by Arch Insurance Company and owned by its parent company, Arch Capital Group (U.S.). Insurance coverages are underwritten by Arch Insurance Company, NAIC #11150, under certain policy series, including LTP 2013 and amendments thereto. Certain terms, conditions, restrictions and exclusions apply and coverages may vary in certain states. In the event of any conflict between your policy terms and coverage descriptions on this website, the terms and conditions of your policy shall govern. Click here for privacy notice.

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